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Troubleshooting: Lesson does not start after clicking start lesson

Troubleshooting: Lesson does not start after clicking start lesson

Problem

A lesson may fail to start when the start lesson button has been pressed within the companion app.

Troubleshooting:

  1. Verify that you are on the latest version of the companion app (192 or later) RoboKind Companion App Installation and Update Guide (iPads)

  2. Restart the robot and run a network test How-To Test Companion App & Robot Network Connectivity

  3. Re-test in both Robot and Avatar mode. If lessons will still not start, the most likely cause of the issue is one of the following:

    https://robokind.atlassian.net/servicedesk/customer/portal/5/article/2110030012?src=-1104117535

If still having issues after testing step #3, connect the two iPad’s WiFi to a home network or to a hotspot/tethered phone, and then use them to start an Avatar lesson. (Note if using a hotspot - do not use “low data mode” on the iPad). If this works, then it is confirmed that there is some network traffic getting blocked.

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