Troubleshooting: Lesson does not start after clicking start lesson
- Daniel Crosby (Deactivated)
Problem
A lesson may fail to start when the start lesson button has been pressed within the companion app.
Troubleshooting:
Verify that you are on the latest version of the companion app (192 or later) RoboKind Companion App Installation and Update Guide (iPads)
Restart the robot and run a network test How-To Test Companion App & Robot Network Connectivity
Re-test in both Robot and Avatar mode. If lessons will still not start, the most likely cause of the issue is one of the following:
Tablets & Robots must be able to establish outbound connections on TCP ports 80 and 8080 to *.robokind.us (including downloads.robokind.us, auth.robokind.us, data.robokind.us, cdn-api.robokind.us) and d23kggeguwanja.cloudfront.net.
For any web content filtering software that is installed, verify that www.robokind.com, learn.robokind.com, and robokind.us are classified as allowed educational software.
https://robokind.atlassian.net/servicedesk/customer/portal/5/article/2110030012?src=-1104117535
If still having issues after testing step #3, connect the two iPad’s WiFi to a home network or to a hotspot/tethered phone, and then use them to start an Avatar lesson. (Note if using a hotspot - do not use “low data mode” on the iPad). If this works, then it is confirmed that there is some network traffic getting blocked.