Troubleshooting: Can't find robot during session setup

Owned by Daniel Crosby (Deactivated), created
Last updated: Jun 07, 2023 by Geraldine Lara (Unlicensed)
1 min read

Problem: I can see the Avatar option, but not my robot on the start your session screen.

Solution

  1. Please check to make sure your robot is on our current software version . How-to check your robots software version

  2. Also check your devices being used with the robot if they are on our current software version. If the Robokind Companion app is on the incorrect software version, please see RoboKind Companion App Installation and Update Guide (iPads) for update instructions.

  3. Please run a network test from the companion app and ensure no tests failing. How-To Test Companion App & Robot Network Connectivity If the network tests pass (not including Support Server), please continue.

  4. Please reboot the robot using the reset button in the back of the robot. After it reboots run a network test. Utilities - Network - Test Network. If the network tests pass (not including Support Server), please continue.

  5. Please enter a support ticket at http://support.robokind.com with the serial number How-to Find a robot's serial number of the robot and the e-mail address of the user having difficulty so that we can verify the account structure and itinerancy settings for the user account and robot.

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