RoboKind Getting Started for Information Technology

Owned by Daniel Crosby (Deactivated)
Last updated: Nov 14, 2024 by Marleigh Gilyard
2 min read

Introduction

If you have been directed to this page, your organization is looking to install one or more social emotional learning robots and iPad’s to utilize RoboKind’s education technology platform for autistic students. Please consider making the following changes to facilitate a smooth product trial or implementation.

For the overall Getting Started guide, see pageGetting Started Guide - Robots4Autism.

Preparations:

  • The individuals who will be configuring the robots (hands on) will need to know the correct network settings to utilize. Please ensure that they have the following information:

  • Which WiFi SSID should the robots connect to?

  • Does this WiFi SSID support 2.4 Ghz, 5.0 Ghz, or both?

  • Confirm the WPA or WPA2 pre-shared key / password with which the robots should connect

  • For Enterprise with username/password: The username and password that should be utilized.

Note that for WiFi networks supporting only 5 Ghz connections, RoboKind will supply adapters to allow the robots to work with these networks. These adapters have also helped with connection reliability in some cases.

  • For Enterprise authentication with certificates: See additional information on supported certificate types on page Advanced Robot Networking Guide.

  • Please confirm that firewall ports have been opened:

Support & Questions

Our service desk is found at support.robokind.com, and we welcome support requests from technical contacts or otherwise using the Contact us link at the bottom of the page.

Additional Documentation:

Common Troubleshooting Documents

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