When using RoboKind Companion, I cannot see the student tablet in the list of available devices.
Basic Troubleshooting
Make sure that the student tablet is powered on and connected to the Internet.
In the bottom right hand corner of both the facilitator and student tablets, verify that you see the words “PROD 212” (or later).
If you have an older version, please update. RoboKind Companion App Installation and Update Guide (iPads)
If you are seeing DEV instead of PROD in the lower right hand corner, use the hidden menu (5 seconds in lower left hand corner) and then choose PROD.
Close the companion app on both devices. (Simply hitting the home button will not close the application)
On an iPad, double tap the home button, then slide up on the RoboKind Companion App to close it.
For the web companion, use Control-FN-F5 on a laptop, or see instructions at https://support.planwithvoyant.com/hc/en-us/articles/360046611171-How-to-do-hard-refresh-in-Chrome-Firefox-Safari-and-Microsoft-Edge
Start the companion app on the facilitator tablet and sign in with your credentials used to sign in to https://central.robokind.com
Start the companion app on the student tablet and press the student button. (If you get a request for a pairing code, see How to start a Robots4Autism 4.0 lesson for step by step pairing instructions)
At this point the student tablet will be on the WAIT screen, and the facilitator tablet, within 15 seconds should show the alias of the student tablet.
If not, the student tablet may need to be re-paired, see How-to Re-Pair a Student Device.
Note: The companion app pairing process (iPad & Web Companion) pairs a student device to a specific organization (not to a specific teacher or student). This means that it is not necessary to re-pair devices when changing teachers or students, but if a facilitator/teacher is configured under a different level of the organization (i.e. a different district/school, in RoboKind Central etc.), then they will not be able to connect to a student tablet paired to a different level of the organization without re-pairing. How-to Re-Pair a Student Device Note that if this is a frequent challenge, RoboKind can help to restructure the account so that the affected teachers will be in the same organization, and classrooms can be used to manage groupings of which teachers/students will work together.
Advanced Troubleshooting:
If using a tethered or hotspot internet connection, ensure the tablet is not connected in Low Data mode. https://support.apple.com/en-us/HT210596
Test the internet connection on the affected iPad. It should be possible to browse to central.robokind.com using Safari or an installed web browser, and log in using the facilitator’s e-mail address and password.
In some cases, the tablets may need to be re-paired, for example if a tablet is shared by different teachers, or when a teacher has been moved in http://central.robokind.com. See instructions at https://robokind.atlassian.net/servicedesk/customer/portal/5/article/1609531399.
If issues persist, then we recommend creating an IT service desk to have the organization verify that www.robokind.com, learn.robokind.com, and robokind.us are classified as allowed educational software. https://robokind.atlassian.net/servicedesk/customer/portal/5/article/2110030012?src=-972075654
If issues persist, please submit a support ticket at https://robokind.atlassian.net/servicedesk/customer/portal/5/group/23/create/55 and provide a detailed description, including the e-mail address with which the teacher having the issue is signed in.