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Problem

Get assistance when you are experiencing video playback issues.

Solution


  1. Close out of all RoboKind applications on the tablet.
  2. On the student tablet, sign in as the facilitator. On the facilitator tablet, sign in as student. Reattempt the video.
    1. If the video plays, use as temporary solution.
    2. If the video does not play or ready to troubleshoot further, continue with the next steps.
  3. Please review and verify the following documentation:
    1. “Run a Network Test”
    2. “How-to verify the robot and tablets are on the same network”
    3. “Confirm robot settings match the applications”
    4. “How-to update your robot”
  4. Please submit a ticket if the issue is still present.

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