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Daniel Crosby (Deactivated)

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When using RoboKind Companion, I cannot see the student tablet in the list of available devices.

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  1. Make sure that the student tablet is powered on and connected to the Internet.

  2. In the bottom right hand corner of both the facilitator and student tablets, verify that you see the words “PROD 212” 235” (or later).

    1. If you have an older version, please update. RoboKind Companion App Installation and Update Guide (iPads)

    2. If you are seeing DEV instead of PROD in the lower right hand corner, use the hidden menu (5 seconds in lower left hand corner) and then choose PROD.

  3. Close the companion app on both devices. (Simply hitting the home button will not close the application)

    1. On an iPad, double tap the home button, then slide up on the RoboKind Companion App to close it.

    2. For the web companion, use Control-FN-F5 on a laptop, or see instructions at https://support.planwithvoyant.com/hc/en-us/articles/360046611171-How-to-do-hard-refresh-in-Chrome-Firefox-Safari-and-Microsoft-Edge

  4. Start the companion app on the facilitator tablet and sign in with your credentials used to sign in to https://central.robokind.com

  5. Start the companion app on the student tablet and press the student button. (If you get a request for a pairing code, see How to start a Robots4Autism 4.0 x lesson for step by step pairing instructions)

  6. At this point the student tablet will be on the WAIT screen, and the facilitator tablet, within 15 seconds should show the alias of the student tablet.

    1. If not, the student tablet may need to be re-paired, see How-to Re-Pair a Student Device.

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