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When using RoboKind Companion version 3.3, I cannot see the student tablet in the list of available devices.

Note: The companion app pairing process (iPad & Web Companion) pairs a student device to a specific organization (not to a specific teacher or student). This means that it is not necessary to re-pair devices when changing teachers or students, but if a facilitator/teacher is configured under a different level of the organization (i.e. a different district/school, in RoboKind Central etc.), then they will not be able to connect to a student tablet paired to a different level of the organization without re-pairing. How-to Re-Pair a Student Device Note that if this is a frequent challenge, RoboKind can help to restructure the account so that the affected teachers will be in the same organization, and classrooms can be used to manage groupings of which teachers/students will work together.

Basic Troubleshooting

  1. Make sure that the student tablet is powered on and connected to the Internet.

  2. In the bottom right hand corner of both the facilitator and student tablets, verify that you see the words “PROD 192” 212” (or later).

    1. If you

    see anything other than PROD or the version numbers do not match between devices, then please update the application

    1. have an older version, please update. RoboKind Companion App Installation and Update Guide (iPads)

    2. If you are seeing DEV instead of PROD in the lower right hand corner, use the hidden menu (5 seconds in lower left hand corner) and then choose PROD.

  3. Close the companion app on both devices. (Simply hitting the home button will not close the application)

    1. On an iPad, double tap the home button, then slide up on the RoboKind Companion App to close it.

    2. For the web companion, use Control-FN-F5 on a laptop, or see instructions at https://support.planwithvoyant.com/hc/en-us/articles/360046611171-How-to-do-hard-refresh-in-Chrome-Firefox-Safari-and-Microsoft-Edge

  4. Start the companion app (with the 3.3 icon) on the facilitator tablet and sign in with your credentials used to sign in to https://central.robokind.com

  5. Start the companion app (with the 3.3 icon) on the student tablet and press the student button. (If you get a request for a pairing code, see How to start a Robots4Autism 34.3 0 lesson for step by step pairing instructions)

  6. At this point the student tablet will be on the WAIT screen, and the facilitator tablet, within 15 seconds should show the alias of the student tablet.

    1. If not, the student tablet may need to be re-paired, see How-to Re-Pair a Student Device.

Note: The companion app pairing process (iPad & Web Companion) pairs a student device to a specific organization (not to a specific teacher or student). This means that it is not necessary to re-pair devices when changing teachers or students, but if a facilitator/teacher is configured under a different level of the organization (i.e. a different district/school, in RoboKind Central etc.), then they will not be able to connect to a student tablet paired to a different level of the organization without re-pairing. How-to Re-Pair a Student Device Note that if this is a frequent challenge, RoboKind can help to restructure the account so that the affected teachers will be in the same organization, and classrooms can be used to manage groupings of which teachers/students will work together.

Advanced Troubleshooting:

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