Problem
When using RoboKind Companion version 3.2, I cannot see the student tablet in the list of available devices.
Basic Troubleshooting
Make sure that you only have one device signed in with your RoboKind Central user ID (e-mail address). This includes all tablets and also web companion browser instances. If your ID has been shared with other teachers, then please change your password, and it will be necessary for those other teachers to switch to their own ID’s before this process will work correctly.
In the bottom right hand corner of both the facilitator and student tablets, verify that you see the words “PROD 158” (or later). If you see anything other than PROD or the version numbers do not match between devices, then please update the application. RoboKind Companion App Installation and Update Guide (iPads)
Close the companion app on both tablets. (Simply hitting the home button will not close the application)
On an iPad, double tap the home button, then slide up on the RoboKind Companion App to close it.
For the web companion, use Control-FN-F5 on a laptop, or see instructions at https://support.planwithvoyant.com/hc/en-us/articles/360046611171-How-to-do-hard-refresh-in-Chrome-Firefox-Safari-and-Microsoft-Edge
Start the companion app (with the 3.2 icon) on the facilitator tablet and sign in with your credentials used to sign in to https://central.robokind.com
Start the companion app (with the 3.2 icon) on the student tablet and press the student button. (If you get a request for a pairing code, see How to start a Robots4Autism 3.2 lesson for step by step pairing instructions)
At this point the student tablet will be on the WAIT screen, and the facilitator tablet, within 15 seconds should show the student tablet.
Advanced Troubleshooting:
Test the internet connection on both iPad’s. You should be able to browse to central.robokind.com using Safari or an installed web browser.
If the tablets appear to have paired, but you are still unable to see the student tablet, we recommend the following:
Log out of the facilitator tablet. On the login screen choose back, and put the tablet in student mode, where it may prompt for a pairing code (do not populate this yet).
On the student tablet, access the hidden menu by holding a finger in the bottom left hand corner of the screen for 3-5 seconds until a menu appears, then choose the Disconnect option and then sign into the tablet as the facilitator.
From the facilitator tablet session setup screen, choose the Add New Tablet, and create a new alias that has not been previously utilized, for example the name of the classroom to which the tablet is assigned. The same name cannot be paired more than once, so it may be necessary to add a -2 or some other character to the end of the name.
Complete the pairing on the student tablet.
If after the all of the above troubleshooting steps, we will need to investigate this at RoboKind.
Please keep both tablets connected to power and turned on and on the RoboKind Companion screen.
Please make note of the e-mail address you are signed in with.
Please submit a support ticket at https://robokind.atlassian.net/servicedesk/customer/portal/5/group/23/create/55 and provide a detailed description.