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Problem

When using RoboKind Companion version 3.2, I cannot see the student tablet in the list of available devices.

Solution

  1. In the bottom right hand corner of both the facilitator and student tablets, verify that you see the words “PROD 154” (or later). If you see anything other than PROD or the version numbers do not match between devices, then please update the application. RoboKind Companion App Installation and Update Guide (iPads)

  2. Close the companion app on both tablets.

  3. Start the companion app (with the 3.2 icon) on the facilitator tablet and sign in with your credentials used to sign in to https://central.robokind.com

  4. Start the companion app (with the 3.2 icon) on the student tablet and press the student button. (If you get a request for a pairing code, see How to start a Robots4Autism 3.2 lesson )

  5. At this point the student tablet will be on the WAIT screen, and the facilitator tablet, within a few seconds will show the tablet, avatar, and robot.

If your experience is different, please contact us using link https://robokind.atlassian.net/servicedesk/customer/portal/5/group/23/create/55 and provide a detailed description.

Note that tablet aliases can be used only once. If you do wish to assign a new alias to a student tablet, please see article How to Re-Pair a Tablet.

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