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For robots4autism customers, it is no longer necessary for robots & tablets to be on the same network, so long as both have a reliable Internet connection. Please see our RoboKind Central 3.2 - Update Guide if you are a robots4autism customer having difficulty with tablets & robots not communicating.. |
Checking the Robot's Assigned Network
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If you do not know the network information for the location, please contact your IT service desk.
The first time you try to connect a tablet to a robot, the iPad may block a connection with a message RoboKind Companion 3 would like to find and connect to devices on your local network.
After clicking OK, you will need to re-attempt the connection.
If you received this message and did not click OK, you will need to go into the iPad settings, locate the RoboKind Companion 3 app, and turn on the Local Network setting.
The most common issues that prevent normal operation can be prevented by following the steps at the top of the RoboKind Quick Network Setup Guide.
If the robot has recently moved to a new physical location, it may be necessary to reconnect it to the new network even if the connection was previously saved. (See step 5 under Checking the Robot's Assigned Network)
If the robot has not been powered off since it moved to a new network, a restart is recommended.
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