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Robots4STEM, Code Ninjas
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This page provides an overview of the different web sites and applications supported by RoboKind. Upon determining the correct site or application, please follow the links to find more detailed support information. |
Page Contents:
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Website Password Support
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Product
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Website or Application
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Tips
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Robots4Autism
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central.robokind.com (3.0)
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Troubleshooting password reset not received or not working
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Robots4Autism
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portal.robokind.us (2.0, legacy)
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How-to Reset your Portal Password (Legacy)
Troubleshooting assistance for a customer unable to log into learn.robokind.com, which includes Professional Development materials for robots4autism and STEM, STEM content, and CodeNinjas. |
Troubleshooting Steps:
On learn.robokind.com, use the Forgotten your username or password? link as needed.
If a password reset e-
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mail is not received
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Robots4STEM Legacy
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Site address varies by customer
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Search for e-mails from auto@robokind.com to locate a link to the proper website.
Contact your internal RoboKind support contact for assistance if you are unable to locate the correct URL for your site.
RoboKind Companion - iPad/Tablet Application Password Support (Autism only)
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The RoboKind Companion Apps use the same usernames and passwords as the RoboKind websites listed above, so if you are having difficulty, it is recommended that you first work through any issues using the above Website Password Support section. |
Determining which version of the mobile app to use
The first step is to understand what version of the RoboKind platform that your organization is on, and then to ensure you are using the matching version of the RoboKind Companion Application.
If your website account is through central.robokind.com, then you need to be using the RoboKind Companion 3 application and the same username and password that you use to log in to RoboKind Central at central.robokind.com.
If your website account is through portal.robokind.us, then you need to be using the RoboKind Companion application and the same username and password that you use to log in to RoboKind Central at portal.robokind.us.
Comparison of different application versions
How-to check your RoboKind Companion App Version
within 5 minutes, please contact support@robokind.com with your e-mail address, organization name, and indicate that you are trying to reset your password for learn.robokind.com.
Additional Support Options:
If the above instructions do not resolve the issue, please contact us using the wwwsupport.robokind.com/support page using and the Contact Us section link at the bottom of the page. Please include e-mail address , and details of which site or application you are using in the description of the request.
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