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Introduction

If you have been directed to this page, your organization is looking to install one or more social emotional learning robots and iPad’s to utilize RoboKind’s education technology platform for autistic students. Please consider making the following changes to facilitate a smooth product trial or implementation.

Preparations:

• The individuals who will be configuring the robots (hands on) will need to know the correct network settings to utilize. Please ensure that they have the following information:

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• Please see our RoboKind Networking Requirements and Security Considerations page to confirm compatibility with your network settings.

• The e-mail addresses auto@robokind.com and support@robokind.com should be allow listed in any e-mail filtering software.

• For any web content filtering software that is installed, verify that www.robokind.com, learn.robokind.com, and robokind.us are classified as allowed educational software.

• Any MDM (mobile device management), if applicable, should be configured with the following settings:

  1. Allow iPad’s to install the latest version of the Apple AppStore app named RoboKind Companion 3.

Support & Questions

Our service desk is found at support.robokind.com, and we welcome support requests from technical contacts or otherwise using the Contact us link at the bottom of the page.

Additional Documentation:

• Getting Started Guide - Robots4Autism

• RoboKind Networking Requirements and Security Considerations

• https://robokind.atlassian.net/wiki/pages/resumedraft.action?draftId=1171030061

• Advanced Robot Networking Guide

• How-to Connect your Robot to 5GHz WiFi

Common Troubleshooting Documents

• Troubleshooting - Robot Network Connectivity

• Troubleshooting: Can't find student device during session setup

• Troubleshooting: Can't find robot during session setup

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