Background
To continue servicing its customers, students, and partners with improved features and learning tools, we are actively migrating all customers from our legacy platform to our new
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RoboKind Central
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platform
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. This release consists of a new web site (central.robokind.com), a new mobile app (RoboKind Companion
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4.
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0), and new
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controller software for each robot.
| Warning |
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Our legacy platform |
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at portal.robokind.us is no longer be supported |
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as of , however data extracts of prior data are available on requesting using the Contact Us link at support.robokind.com. |
| Note |
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If you plan to actively use robots & tablets during the migration period (1-3 business days), please reach out to your account specialist before beginning. |
Customer pre migration check list:
- On each iPad used by facilitators and students, customers should use the Apple App Store® to install or update the RoboKind Companion
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- app.
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| Info |
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Detailed application installation/update instructions available at RoboKind Companion App Installation and Update Guide (iPads) |
- On at least one robot, run a network test and verify passing results.
- If a customer is migrating from offices at multiple campuses, then at least one robot from each location should be tested to verify connectivity.
| Info |
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If tests fail, please see our RoboKind Quick Network Setup Guide for instructions. |
- Complete the migration request form at RoboKind Migration Request Form.
| Info |
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This form will request the name of organization or organizations being migrated from the |
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legacy site so that we can structure the new account correctly. |
- Review available RoboKind Central Documentation.
RoboKind Migration tasks:
Upon receipt of a migration request support ticket, RoboKind will migrate account data from portal.robokind.us to central.robokind.com, authorize robots for the
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latest software, and send welcome e-mails to migrated staff accounts.
Customer post-migration check list:
Post migration customer tasks include settings, passwords, removing old versions of the RoboKind companion app on iPad’s, and updating robots. See our Post-Migration checklist for details.
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