Jira Service Management

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Select this option and we'll help you out.","icon":11900,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11900","groups":[28,27],"key":""},{"id":"87","name":"Phonics Pilot Support","descriptionHtml":"","callToAction":"Phonics Pilot Support","introHtml":"Support requests from the schools piloting the phonics resources","icon":11916,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11916","groups":[28],"key":""},{"id":"85","name":"RoboKind Central Assistance","descriptionHtml":"","callToAction":"RoboKind Central Assistance","introHtml":"Request Assistance with RoboKind Central","icon":11921,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11921","groups":[27],"key":""},{"id":"82","name":"RoboKind Companion App Assistance","descriptionHtml":"","callToAction":"RoboKind Companion App Assistance","introHtml":"Request Assistance with RoboKind Companion Application","icon":12012,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12012","groups":[27],"key":""},{"id":"60","name":"Robot Issue","descriptionHtml":"","callToAction":"Robot Issue","introHtml":"I have a question regarding the robot.","icon":11906,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11906","groups":[26],"key":""},{"id":"59","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":11932,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11932","groups":[28],"key":""},{"id":"68","name":"Unable to Update the Robot","descriptionHtml":"","callToAction":"Unable to Update the Robot","introHtml":"Get assistance if you are unable to update the robot.","icon":11902,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11902","groups":[26],"key":""},{"id":"75","name":"3.0 Migration Request","descriptionHtml":"","callToAction":"3.0 Migration Request","introHtml":"For companies migrating to the newest 3.0 version of our Robots4Autism software.","icon":11532,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"78","name":"Beta Features Feedback","descriptionHtml":"","callToAction":"Beta Features Feedback","introHtml":"Beta Program Feedback for Robots4Autism 3.2","icon":11932,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11932","groups":[],"key":""},{"id":"79","name":"Beta participation inquiry","descriptionHtml":"If you are interested in participating in our Beta program for Robots4Autism, please contact us here.","callToAction":"Beta participation inquiry","introHtml":"Beta Program Feedback for Robots4Autism 3.2","icon":11907,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11907","groups":[],"key":""},{"id":"77","name":"Beta Support Request","descriptionHtml":"Please describe the issue you are experiencing.","callToAction":"Beta Support Request","introHtml":"Software/Hardware Issues related to Beta Release","icon":11903,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11903","groups":[],"key":""},{"id":"56","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11926,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11926","groups":[],"key":""},{"id":"70","name":"General","descriptionHtml":"","callToAction":"General","introHtml":"Quick Ticket","icon":11532,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"53","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":11917,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11917","groups":[],"key":""},{"id":"63","name":"Network Tests Failing","descriptionHtml":"Get assistance when your network tests are failing.","callToAction":"Network Tests Failing","introHtml":"Get assistance when your network tests are failing.","icon":11903,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11903","groups":[],"key":""},{"id":"67","name":"Poor Wi-Fi Signal","descriptionHtml":"","callToAction":"Poor Wi-Fi Signal","introHtml":"Get assistance if the robot is a showing poor Wi-Fi signal.","icon":11908,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11908","groups":[],"key":""},{"id":"54","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":11925,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11925","groups":[],"key":""},{"id":"83","name":"Professional Development Self Service Request","descriptionHtml":"","callToAction":"Professional Development Self Service Request","introHtml":"Enter your info here to request access to our professional development self service materials","icon":12025,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12025","groups":[],"key":""},{"id":"66","name":"QR Code not Scanning","descriptionHtml":"","callToAction":"QR Code not Scanning","introHtml":"Get assistance when your QR Code is not scanning.","icon":11532,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"57","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":11910,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11910","groups":[],"key":""},{"id":"80","name":"Robot Registration","descriptionHtml":"Please list one or more robot serial numbers that are missing from your web portal at <a href=\"https://central.robokind.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://central.robokind.com</a>. <a href=\"https://robokind.atlassian.net/servicedesk/customer/portal/5/article/1307312969\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to find a robot serial number</a>","callToAction":"Robot Registration","introHtml":"This form is for use when an robots4autism customer finds that a robot they are using is not listed in the Robots & Avatars section on our web portal <a href=\"https://central.robokind.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://central.robokind.com</a>. 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