Introduction
If you have been directed to this page, your organization is looking to install one or more social emotional learning robots and iPad’s to utilize RoboKind’s education technology platform for autistic students. Please consider making the following changes to facilitate a smooth product trial or implementation.
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For the overall Getting Started guide, see pageGetting Started Guide - Robots4Autism. |
Preparations:
The individuals who will be configuring the robots (hands on) will need to know the correct network settings to utilize. Please ensure that they have the following information:
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For WPA or WPA2:
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Note that for WiFi networks supporting only 5 Ghz connections, RoboKind will supply adapters to allow the robots to work with these networks. These adapters have also helped with connection reliability in some cases.
For Enterprise authentication with certificates: See additional information on supported certificate types on page Advanced Robot Networking Guide.
Please confirm that firewall ports have been opened
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Robots will be able to send port
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443 traffic to *.robokind.us (including downloads.robokind.us, auth.robokind.us, data.robokind.us, cdn-api.robokind.us), and d23kggeguwanja.cloudfront.net
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Please see our RoboKind Networking Requirements and Security Considerations page to confirm compatibility with your network settings.
The e-mail addresses auto@robokind.com and support@robokind.com should be
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allow listed in any e-mail filtering software.
For any web content filtering software that is installed, verify that www.robokind.com, learn.robokind.com, and robokind.us are classified as allowed educational software.
Any MDM (mobile device management), if applicable, should be configured with the following settings:
Allow iPad’s to install the latest version of the Apple AppStore app named RoboKind Companion 3
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Networking Requirements Documentation:
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Requirements:
Recommended Internet speed of 5Mb/s or greater.
10/100 Ethernet or 2.4Ghz WiFi connection for robot. (5.0 Ghz WiFi adapter available for robot on request)
Tablets & Robots must be able to establish outbound connections on TCP ports 80 and 8080 to *.robokind.us (including downloads.robokind.us, auth.robokind.us, data.robokind.us, cdn-api.robokind.us) and d23kggeguwanja.cloudfront.net.
The network should be configured to automatically provide IP addresses to connecting devices.
Unsupported Configurations:
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WiFi networks with a captive portal that require an additional login (for example with guest or visitor networks)
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WiFi SSID’s that are hidden
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WiFi SSID’s that have international characters or apostrophe’s
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WiFi networks using WEP security (not recommended/supported due to security vulnerabilities)
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Tethered WiFi connections must not be in “Low Data” mode
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Security Considerations:
Some organizations have opted to install robots in a dedicated WiFi network which is firewalled from other organization devices, which is a supported configuration, and no additional firewall rules are required to allow this.
Some organizations have opted to utilize enterprise WiFi configurations with certificates. Note that the robots do not support keys in the format of PKCS#12/.cer, and the setup process has historically been time consuming to get the setup completed successfully. As such we recommend using the username/password methods for Enterprise WiFi where possible. See Advanced Robot WiFi Networking Guide for details.
Most organizations have incoming firewall ports blocked, meaning that RoboKind has no ability to connect to and support robots directly except as allowed by the organization. In cases where advanced troubleshooting is required (most common with Enterprise WiFi configurations), RoboKind may request that firewall rules be temporarily adjusted to allow connections from the robot(s) to UDP port 1194 at cypress.robokind.us (72.249.182.162).
Support & Questions
Our service desk is found at support.robokind.com, and we welcome support requests from technical contacts or otherwise using the “Contact us” Contact us link at the bottom of this the page.
Additional Documentation:
RoboKind Networking Requirements and Security Considerations
https://robokind.atlassian.net/wiki/pages/resumedraft.action?draftId=1171030061
Common Troubleshooting Documents
Troubleshooting - Unable to : Can't find student device from facilitator - during session setup screen
Troubleshooting - Unable to : Can't find robot on facilitator - during session setup screen