If you can’t connect are having trouble connecting your Robot to the internet, or if you are experiencing unreliable connectivity, there may be a few different reasons. Please use following troubleshooting steps to help identify the cause.
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Please film a short video recording providing an example of the issue (i.e. running a lesson where you experience connectivity issues); In your support ticket, please include at least one example time stamp of when you experienced connectivity issues while running a lesson.
Results from both the network test and speed test you ran from the companion app or web companion
Images showing information from the following screens
Utilities - About - Software Version
Utilities - About - Serial Number
Utilities - Network - Network Info - and then press the WiFi button on the right
Utilities - Network - Saved WiFi
To create a ticket, use the button at the bottom of this screen to raise a request/contact us!
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Troubleshooting - Robot Network Connectivity
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