Background
To continue servicing its customers, students, and partners with improved features and learning tools, we are now actively migrating all customers from our legacy platform to our new RK RoboKind Central 3.0 platform, which is now on release version 3.1.3. Our legacy platform will no longer be supported after .
Instructions
...
platform. This release consists of a new web site (central.robokind.com), a new mobile app (RoboKind Companion 4.0), and new controller software for each robot.
| Warning |
|---|
Our legacy platform at portal.robokind.us is no longer be supported as of , however data extracts of prior data are available on requesting using the Contact Us link at support.robokind.com. |
| Note |
|---|
If you plan to actively use robots & tablets during the migration period (1-3 business days), please reach out to your account specialist before beginning. |
Customer pre migration check list:
- Customers On each iPad used by facilitators and students, customers should use the appstore Apple App Store® to install or update the “RoboKind RoboKind Companion 3” app on all iPads used for facilitator and student lessons.
- Customers should work with their IT staff and/or managed IT services to ensure that firewall settings are up to date. https://central.robokind.com/assets/docs/it/NetworkSetupGuide_3_0_Jan2020.pdf
- Customer will confirm to RoboKind how many robots are in use.
- Customer will contact support@robokind.com to confirm that the pre-migration steps are completed. (The migration will require 1 business day after this notification is sent, during which time the platform will not be available) app.
...
| Info |
|---|
Detailed application installation/update instructions available at RoboKind Companion App Installation and Update Guide (iPads) |
- On at least one robot, run a network test and verify passing results.
- If a customer is migrating from offices at multiple campuses, then at least one robot from each location should be tested to verify connectivity.
| Info |
|---|
If tests fail, please see our RoboKind Quick Network Setup Guide for instructions. |
- Complete the migration request form at RoboKind Migration Request Form.
| Info |
|---|
This form will request the name of organization or organizations being migrated from the legacy site so that we can structure the new account correctly. |
- Review available RoboKind Central Documentation.
RoboKind Migration tasks:
...
Upon receipt of a migration request support ticket, RoboKind will migrate account data from portal.robokind.us to central.robokind.com, authorize robots for the latest software, and send welcome e-mails to migrated staff
...
accounts.
Customer post-migration check list:
- Customer admins and staff members should watch for the migration welcome e-mail from RoboKind, and update their passwords.
| Note |
|---|
Important: This new password will be required when logging into the iPad RK Central 3.0 app for the first time. |
- Customer admins need to run the update process on each robot. (IMPORTANT: This process step cannot be completed prior to the migration date) How-to Update the Robot
- All customer users who will be involved with adding teachers, students, or running reports should bookmark the RK Central 3.0 page at https://central.robokind.com/, and remove bookmarks to portal.robokind.us.
- The first time a facilitator uses the RK Central 3.0 companion app on their iPad, they will need to log in using their e-mail address and their updated password.
- In advance of subsequent student sessions, teachers should verify that they can use the app to start a session with the appropriate student and robot.
...
Post migration customer tasks include settings, passwords, removing old versions of the RoboKind companion app on iPad’s, and updating robots. See our Post-Migration checklist for details.
Related articles
| Filter by label (Content by label) | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
| Page Properties | ||
|---|---|---|
| ||
|