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a. The device or robot needs to be connecting to the internet and updated. Try updating and rebooting.
b. Try switching the device to a different network to see if it’s network related.
Student device or Robot has an active session ID
That device is currently still in a session with nucleus. Restart the device. If this doesn’t fix it, it should get kicked out after a maximum of ~15 minutes(This can rarely happen with the robot).
Once you see 00000000-0000-0000-0000-000000000000 for the sessionID it’s ready to connect.
Student device has a different organizationID than the facilitator device
Use the hidden menu on the student device, and unpair the tablet
Use add new student on the facilitator tablet, and go through the registration/repairing process again.
I’ve done all the above, but the robot still isn’t showing up!!!
Check how the robot is currently setup in RK Central, make sure the facilitator is set to itinerant if it’s supposed be. Compare with other working orgs if you’re not sure how to set it up.
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