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1. Make sure that the student tablet is powered on and connected to the Internet.

2. In the bottom right hand corner of both the facilitator and student tablets, verify that you see the words “PROD 191” 192” (or later). If you see anything other than PROD or the version numbers do not match between devices, then please update the application. RoboKind Companion App Installation and Update Guide (iPads)

3. Close the companion app on both devices. (Simply hitting the home button will not close the application)

   1. On an iPad, double tap the home button, then slide up on the RoboKind Companion App to close it.

   2. For the web companion, use Control-FN-F5 on a laptop, or see instructions at https://support.planwithvoyant.com/hc/en-us/articles/360046611171-How-to-do-hard-refresh-in-Chrome-Firefox-Safari-and-Microsoft-Edge

4. Start the companion app (with the 3.3 icon) on the facilitator tablet and sign in with your credentials used to sign in to https://central.robokind.com

5. Start the companion app (with the 3.3 icon) on the student tablet and press the student button. (If you get a request for a pairing code, see How to start a Robots4Autism 3.3 lesson for step by step pairing instructions)

6. At this point the student tablet will be on the WAIT screen, and the facilitator tablet, within 15 seconds should show the alias of the student tablet.

Advanced Troubleshooting:

• If using a tethered or hotspot internet connection, ensure the tablet is not connected in Low Data mode. https://support.apple.com/en-us/HT210596

• Test the internet connection on both iPad’s. You the affected iPad. It should be able possible to browse to central.robokind.com using Safari or an installed web browser, and log in using the facilitator’s e-mail address and password.

• In some cases, the tablets may need to be re-paired, for example if a tablet is shared by different teachers, or when a teacher has been moved in http://central.robokind.com. : See instructions at https://robokind.atlassian.net/servicedesk/customer/portal/5/article/1609531399.

• If issues persist, then we recommend creating an IT service desk to have the organization verify that www.robokind.com, learn.robokind.com, and robokind.us are classified as allowed educational software. https://robokind.atlassian.net/servicedesk/customer/portal/5/article/2110030012?src=-972075654

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