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Comment: Updated to include RK Controller

Introduction

If you have been directed to this page, your organization is looking to install one or more social emotional learning robots and iPad’s to utilize RoboKind’s education technology platform for autistic students, or students learning and practicing STEM concepts with avatars and robots. Please consider making the following preparations to facilitate a smooth product trial or implementation.

Preparations:

  • Please see our RoboKind Networking Requirements page to confirm compatibility with your network settings.

  • Note that for our STEM & RoboKind Controller applications, the RoboKind R25 robot will communicate directly with the iPad(s) using these applications. As such, switch or router settings such as Port Isolation will prevent these applications from working.

  • The individuals who will be configuring the robots (hands on) will need to know the correct network settings to utilize. Please ensure that they have the following information:

    • Which WiFi SSID should the robots connect to?

    • Does this WiFi SSID support 2.4 Ghz, 5.0 Ghz, or both?

    • For WPA or WPA2:

      • Please confirm the WPA or WPA2 pre-shared key / password with which the robots should connect.

    • For Enterprise with username/password:

      • The username and password that should be utilized.

    • For Enterprise authentication with certificates: See additional information on supported certificate types on page Advanced Robot Networking Guide.

    • Note that for our STEM product, robots must be on the same network as from which students and teacher computers will be running the lessonsthe iPad’s and Robot’s will need to be on the same WiFi SSID in order for STEM & RoboKind Controller applications to work. This requirement does not apply to our robots4Autism Companion App 3.

  • The e-mail addresses auto@robokind.com and support@robokind.com should be white listed in any e-mail filtering software.

  • For any web content filtering software that is installed, verify that www.robokind.com , learn.robokind.com, and robokind.us are classified as educational software.

Support & Questions

Our service desk is found at support.robokind.com, and we welcome support requests from technical contacts or otherwise using the “Contact us” link at the bottom of this page.

Additional Documentation:

Common Troubleshooting Documents

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