Background
To continue servicing its customers, students, and partners with improved features and learning tools, we are actively migrating all customers from our legacy platform to our new RK Central 3.0 platform, which is now on release version 3.1.3. This release consists of a new web site (central.robokind.com), a new mobile app (RoboKind Companion 3), and new 3.0 controller software for each robot.
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Our legacy platform will no longer be supported after . |
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This migration requires at least one scheduled business day to completeIf you plan to actively use robots & tablets during the migration period (1-3 business days), please reach out to your account specialist before performing these stepsbeginning. |
Customer pre
-migration check list:
- On each iPad used by facilitators and students, customers should use the Apple App Store® to install or update the RoboKind Companion 3 app.
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- On each iPad, uninstall old copies of RoboKind Companion app that do not have the white “3.0” banner.
- Customers should work with their IT staff and/or managed IT services to ensure that firewall settings are up to date according to Network and firewall requirements.
- Customer will send to support@robokind.com a list of robot serial numbers that will be moved over to the 3.0 platform.
Detailed application installation/update instructions available at RoboKind Companion App 3 Installation and Update Guide (iPads) |
- On at least one robot, run a network test and verify passing results.
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If tests fail, please see our RoboKind Quick Network Setup Guide for instructions. |
- Complete the migration request form at RoboKind 3.0 Migration Request Form.
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This form will request the name of organization or organizations being migrated from the portal.robokind.us site so that we can structure the new account correctly. |
- Review available RoboKind Central Documentation.
RoboKind Migration tasks:
Upon completion of the above check listreceipt of a migration request support ticket, RoboKind will migrate account data from portal.robokind.us to central.robokind.com, authorize robots for the 3.0 software, disable the old web portal, and send welcome e-mails to migrated staff accounts.
Customer post-migration check list:
Post migration customer tasks include settings passwords, removing old versions of the RoboKind companion app on iPad’s, and updating robots. See our Post-Migration checklist for details.
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