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If you have been directed to this page, your organization is looking to install one ore or more social emotional learning robots and iPad’s to utilize RoboKind’s education technology platform for autistic students. Please consider making the following changes to facilitate a smooth product trial or implementation.

Basic Preparations:

  • The e-mail addresses auto@robokind.com and support@robokind.com should be white listed in any e-mail filtering software.

  • For any web content filtering software that is installed, verify that http://www.robokind.com , learn.robokind.com, and www.robokind.us are classified as educational software.

  • Any MDM (mobile device management) software should be configured so that iPad’s will automatically download the latest version of the Apple AppStore app named “RoboKind Companion 3”

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Info

For the overall Getting Started guide, see pageGetting Started Guide - Robots4Autism.

Preparations:

  • The individuals who will be configuring the robots (hands on) will need to know the correct network settings to utilize. Please ensure that they have the following information:

Info

  • Which WiFi SSID should the robots connect to?

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  • Does this WiFi SSID support 2.4 Ghz, 5.0 Ghz, or both?

RoboKind will provide adapters to organizations that need to exclusively connect using 5 Ghz WiFi.

  • Confirm the WPA or WPA2 pre-shared key / password with which the robots should connect

  • For Enterprise with username/password: The username and password that should be utilized.

Note that for WiFi networks supporting only 5 Ghz connections, RoboKind will provide supply adapters to organizations that need to exclusively connect using 5 Ghz WiFiallow the robots to work with these networks. These adapters have also helped with connection reliability in some cases.

  • For Enterprise authentication with certificates: See additional information on supported certificate types on page Advanced Robot Networking Guide.

  • Please confirm that firewall ports have been opened so that robots :

Robots will be able to send port

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443 traffic to *.robokind.us (including downloads.robokind.us, auth.robokind.us, data.robokind.us, cdn-api.robokind.us), and d23kggeguwanja.cloudfront.net

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Networking Requirements Documentation:

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Requirements:

Unsupported Configurations:

  • WiFi networks with a captive portal that require an additional login (for example with guest or visitor networks)

  • WiFi SSID’s that are hidden

  • WiFi SSID’s that have international characters or apostrophe’s

  • WiFi networks using WEP security (not recommended/supported due to security vulnerabilities)

  • Tethered WiFi connections must not be in “Low Data” mode

Security Considerations:

  • Some organizations have opted to install robots in a dedicated WiFi network which is firewalled from other organization devices, which is a supported configuration, and no additional firewall rules are required to allow this.

  • Some organizations have opted to utilize enterprise WiFi configurations authenticating using a directory service with username/password or certificates. While we do support many similar configurations (Not including PKCS#12/.cer), we caution that it is currently difficult to troubleshoot these setups from our robots, and we recommend testing before deciding on a specific approach and authentication method. Advanced Robot WiFi Networking Guide

  • Most organizations have incoming firewall ports blocked, meaning that RoboKind has no ability to connect to and support robots directly except as allowed by the organization. In cases where advanced troubleshooting is required (most common with Enterprise wifi configurations), RoboKind may request that firewall rules be temporarily adjusted to allow connections from the robot(s) to UDP port 1194 at cypress.robokind.us (72.249.182.162).

  • This guide is written for the robots4autism version 3.2 product. If configuring robots for use with our STEM product, see RoboKind Quick Network Setup Guide - Legacy.

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Support & Questions

Our service desk is found at support.robokind.com, and we welcome support requests from technical contacts or otherwise using the “Contact us” Contact us link at the bottom of this the page.

Additional Documentation:

Common Troubleshooting Documents