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Recommended Internet speed of 5Mb/s or greater.
10/100 Ethernet or 2.4Ghz or 5Ghz band WiFi connection for robot. (RoboKind will supply external 5 Ghz WiFi adapters to organizations on request)
Tablets & Robots must be able to establish outbound connections on TCP ports 80 and 8080 to *.robokind.us (including downloads.robokind.us, auth.robokind.us, data.robokind.us, cdn-api.robokind.us) and d23kggeguwanja.cloudfront.net.
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The following two requirements apply to RoboKind STEM & RoboKind Controller applications only, not Robots4Autism Companion App 3.
For our STEM & RK Controller applications, RoboKind R25 Robot & iPad’s must be on the same WiFi SSID.
For our STEM & RK Controller applications, Port Isolation or AP isolation mode must be disabled on the network segment, otherwise this will prevent direct communication between the iPad’s and the robots.
Unsupported Configurations:
WiFi networks with a captive portal (for example with guest or visitor networks that redirect to a page before connecting)
WiFi SSID’s that are hidden
WiFi networks using WEP security (not recommended/supported due to security vulnerabilities)
When using tethered WiFi connections on an iPad, must not be in “Low Data” mode
Note that the WiFi adapters built into RoboKind R25 robots have MAC addresses that being with “2E”, even though we do not randomize the MAC addresses. If you are blocking MAC addresses in this range, please alert the team that they will need to use the 5 Ghz adapters from RoboKind.
Enterprise authentication certificate types of PKCS#12 and .cer are not supported. See Advanced Robot WiFi Networking Guide for details.
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Some of these configurations may be possible, however given the wide diversity of networking configurations and known issues, RoboKind cannot provide technical support in these cases. |
Security Considerations:
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Some organizations have opted to utilize enterprise WiFi configurations authenticating using a directory service with username/password or certificates. While we do support many similar configurations (Not including PKCS#12/.cer), we caution that it is currently difficult to troubleshoot these setups from our robots, and we recommend testing before deciding on a specific approach and authentication method. Advanced Robot WiFi Networking Guide
Special Support Needs:
Most organizations have incoming firewall ports blocked, meaning that RoboKind has no ability to connect to and support robots directly except as allowed by the organization. In cases where advanced troubleshooting is required (most common with Enterprise WiFi configurations), RoboKind may request that firewall rules be temporarily adjusted to allow connections from the robot(s) to UDP port 1194 at cypress.robokind.us (72.249.182.162).
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For questions about these requirements, please contact us at support.robokind.com using the contact us link at the bottom of the page. |
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