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Comment: Combined wifi questions into the same document, reworked the enterprise wifi section.

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If you have been directed to this page, your organization is looking to install one or more social emotional learning robots and iPad’s to utilize RoboKind’s education technology platform for autistic students. Please consider making the following changes to facilitate a smooth product trial or implementation.

Info

For the overall Getting Started guide, see pageGetting Started Guide - Robots4Autism.

Preparations:

  1. The individuals who will be configuring the robots (hands on) will need to know the correct network settings to utilize. Please ensure that they have the following information:

    • Which WiFi SSID should the robots connect to?

    • Does this WiFi SSID support 2.4 Ghz, 5.0 Ghz, or both?

    • For WPA or WPA2:

      • Please confirm the WPA or WPA2 pre-shared key / password with which the robots should connect

    • For Enterprise with username/password:

      • The username and password that should be utilized.

  2. Please confirm that firewall ports have been opened so that robots will be able to send port 80 and port 8080 traffic to *.robokind.us (including downloads.robokind.us, auth.robokind.us, data.robokind.us, cdn-api.robokind.us, and d23kggeguwanja.cloudfront.net)

  3. The e-mail addresses auto@robokind.com and support@robokind.com should be white listed in any e-mail filtering software.

  4. For any web content filtering software that is installed, verify that www.robokind.com, learn.robokind.com, and robokind.us are classified as educational software.

  5. Any MDM (mobile device management) software should be configured so that iPad’s will automatically download the latest version of the Apple AppStore app named RoboKind Companion 3.

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Common Troubleshooting Documents

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