Versions Compared

Old Version 7

changes.mady.by.user Daniel Crosby (Deactivated)

Saved on

compared with

New Version 8

changes.mady.by.user Daniel Crosby (Deactivated)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

If you have been directed to this page, your organization is looking to install one or more social emotional learning robots and iPad’s to utilize RoboKind’s education technology platform for autistic students. Please consider making the following changes to facilitate a smooth product trial or implementation.

Preparations:

...

  1. The individuals who will be configuring the robots (hands on) will need to know the correct network settings to utilize. Please ensure that they have the following information:

    • Which WiFi SSID should the robots connect to?

    • Does this WiFi SSID support 2.4 Ghz, 5.0 Ghz, or both?

    • For WPA or WPA2:

      • Please confirm the WPA or WPA2 pre-shared key / password with which the robots should connect

    • For Enterprise with username/password:

      • The username and password that should be utilized.

  2. Please confirm that firewall ports have been opened so that robots will be able to send port 80 and port 8080 traffic to *.robokind.us (including downloads.robokind.us, auth.robokind.us, data.robokind.us, cdn-api.robokind.us, and d23kggeguwanja.cloudfront.net)

  3. The e-mail addresses auto@robokind.com and support@robokind.com should be white listed in any e-mail filtering software.

  4. For any web content filtering software that is installed, verify that www.robokind.com, learn.robokind.com, and robokind.us are classified as educational software.

  5. Any MDM (mobile device management) software should be configured so that iPad’s will automatically download the latest version of the Apple AppStore app named RoboKind Companion 3.

Networking Requirements Documentation:

Info

Requirements:

Unsupported Configurations:

  • WiFi networks with a captive portal that require an additional login (for example with guest or visitor networks)

  • WiFi SSID’s that are hidden

  • WiFi SSID’s that have international characters or apostrophe’s

  • WiFi networks using WEP security (not recommended/supported due to security vulnerabilities)

  • Tethered WiFi connections must not be in “Low Data” mode

Security Considerations:

  • Some organizations have opted to install robots in a dedicated WiFi network which is firewalled from other organization devices, which is a supported configuration, and no additional firewall rules are required to allow this.

  • Some organizations have opted to utilize enterprise WiFi configurations authenticating using a directory service with username/password or certificates. While we do support many similar configurations (Not including Note that the robots do not support keys in the format of PKCS#12/.cer), we caution that it is currently difficult to troubleshoot these setups from our robots, and we recommend testing before deciding on a specific approach and authentication method. , and the setup process has historically been time consuming to get the setup completed successfully. As such we recommend using the username/password methods for Enterprise WiFi where possible. See Advanced Robot WiFi Networking Guide for details.

  • Most organizations have incoming firewall ports blocked, meaning that RoboKind has no ability to connect to and support robots directly except as allowed by the organization. In cases where advanced troubleshooting is required (most common with Enterprise wifi configurations), RoboKind may request that firewall rules be temporarily adjusted to allow connections from the robot(s) to UDP port 1194 at cypress.robokind.us (72.249.182.162).

Note that RoboKind does have efforts in progress to make it easier to troubleshoot enterprise WiFi connections from the robot, and this document will be updated when those changes are in place.

Support & Questions

Our service desk is found at support.robokind.com, and we welcome support requests from technical contacts or otherwise using the “Contact us” link at the bottom of this page.

...