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Please provide the following networking information to the organization contact who has requested this assistance:

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  • Please confirm the WPA or WPA2 pre-shared key / password with which the robots should connect.

RoboKind will provide adapters to organizations that need to exclusively connect using 5 Ghz WiFi.For network connections using Enterprise, please see Advanced Robot WiFi Networking Guide

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Info

Requirements:

Unsupported Configurations:

  • WiFi networks with a captive portal that require an additional login (for example with guest or visitor networks)

  • WiFi SSID’s that are hidden

  • WiFi SSID’s that have international characters or apostrophe’s

  • WiFi networks using WEP security (not recommended/supported due to security vulnerabilities)

  • Tethered WiFi connections must not be in “Low Data” mode

Security Considerations:

  • Some organizations have opted to install robots in a dedicated WiFi network which is firewalled from other organization devices, which is a supported configuration, and no additional firewall rules are required to allow this.

  • Some organizations have opted to utilize enterprise WiFi configurations authenticating using a directory service with username/password or certificates. While we do support many similar configurations (Not including PKCS#12/.cer), we caution that it is currently difficult to troubleshoot these setups from our robots, and we recommend testing before deciding on a specific approach and authentication method. Advanced Robot WiFi Networking Guide

  • Most organizations have incoming firewall ports blocked, meaning that RoboKind has no ability to connect to and support robots directly except as allowed by the organization. In cases where advanced troubleshooting is required (most common with Enterprise wifi configurations), RoboKind may request that firewall rules be temporarily adjusted to allow connections from the robot(s) to UDP port 1194 at cypress.robokind.us (72.249.182.162).This guide is written for the robots4autism version 3.2 product. If configuring robots for use with our STEM product, see RoboKind Quick Network Setup Guide - Legacy.

Note that RoboKind does have efforts in progress to make it easier to troubleshoot enterprise WiFi connections from the robot, and this document will be updated when those changes are in place.

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