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Troubleshooting Password Reset E-mails Not Received
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Note that if a password reset request occurs more than once in 10 minutes, only the first request will be processed. If this happens, wait 11 minutes from the first attempt and try again.
Most organizations have spam filtering software at one or more levels to prevent e-mails from
Check your spam folder in your e-mail program by searching for e-mail from support@robokind.com
Within Outlook (or another e-mail program), add support@robokind.com to your safe senders list.
If you receive e-mails from mailprotector, virtru, proofpoint, mimecast, protonmail, barracuda, sryptmail, echowork, hushmail, tutanota or similar, then locate a recent e-mail you’ve received from one of these applications, go to your settings, and add support@robokind.com to your safe senders list.
If no e-mail received, submit an IT support ticket request to your local organization, asking them to white list support@robokind.com so that all employees can receive e-mails from that address.
If a company is using G-Suite for e-mail (or some other filter that requires specifying white listed e-mail addresses by IP address), they can whitelist the IP Address 184.168.131.241 or domain name robokind.com.
If the above issues have not resolved the issue, please submit a support request at www.robokind.com/support (link at the bottom of the page) with the following information:
E-mail address of the account(s) not receiving the e-mails
Confirmation that e-mail client and server has been searched for any e-mails from support@robokind.com, regardless of the folder.
Name of client e-mail software (i.e. Microsoft Outlook, gmail, webmail.php, etc.)
Name of customers e-mail spam filtering software at the organization level
A description of what white listing has been completed
Token Error when attempting to reset password
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If the password link is more than 24 hours old, please request a new password reset link and try again.
The most common cause of this error is if there is security software that has classified www.robokind.com or downloads.robokind.us as high risk or something other than as an allowed, educational site. Contact your IT help desk to ensure these sites are allowed and classified correctly.
Clear your browser cache and cookies for central.robokind.com, and try again.
In Google Chrome, the easiest way to do this is to be on the central.robokin.com site, and use Ctrl + F5. Wait 11 minutes, then try the password reset or login again.
In other browsers, see https://www.auslogics.com/en/articles/how-to-do-hard-refresh-in-browser/ for hard reload instructions.
If the issues persist, please forward the e-mail with the token to support@robokind.com with the error message that you are receiving.
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Not able to log in to RK Central
Please test logging in to https://central.robokind.com using a personal device
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not
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connected to the
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same network, for example from a phone.
If this is successful, continue to step 2.
If this fails, please request a password reset at https://central.robokind.com/forgotPassword.
The most common cause of this error is if there is security software that has classified www.robokind.com or downloads.robokind.us as high risk or something other than as an allowed, educational site. Contact your IT help desk to ensure these sites are allowed and classified correctly.
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