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Background

To continue servicing its customers, students, and partners with improved features and learning tools, we are actively migrating all customers from our legacy platform to our new RK Central 3.0 platform, which is now on release version 3.1.3. This release consists of a new web site (central.robokind.com), a new mobile app (RoboKind Companion 3), and new 3.0 controller software for each robot.

Customer pre-migration check list:

•  On each iPad used by facilitators and students, customers should use the Apple App Store®to install or update the RoboKind Companion 3 app.

•  On each iPad, uninstall old copies of RoboKind Companion app that do not have the white “3.0” banner.
•  Customers should work with their IT staff and/or managed IT services to ensure that firewall settings are up to date . https://central.robokind.com/assets/docs/it/NetworkSetupGuide_3_0_Jan2020.pdf(replace with specific how-to article on service desk)according to Network and firewall requirements.
•  Customer will send RoboKind to support@robokind.com a list of robot serial numbers that will be moved over to the 3.0 platform.
•  Customer will contact support@robokind.com to confirm that the pre-migration steps are completed. The RoboKind migration tasks will take Allow RoboKind approximately 1 business day to complete the migration, during which time the platform will not be available for roster management or lessons.

RoboKind Migration tasks:

Robokind Upon completion of the above check list, RoboKind will migrate account data to central.robokind.com, authorize robots for the 3.0 software, disable the old web portal, and send welcome e-mails to migrated staff accounts.

Customer post-migration check list:

Post migration customer tasks include settings passwords, and updating robots. See our Post-Migration checklist for details.

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