{"xsrfToken":"dd5ba2b64c8b477790358d041e53bfb34c7c0ebc_lout","branding":{"id":"5","key":"cssd","name":"RoboKind Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d4733f","headerLinkHoverBGColor":"#d4733f","headerBadgeColor":"#d4733f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d108156e-6829-4e20-8635-0103767e8882/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODExNjAwNi0yNzI2LTRlODEtOTZlZC0zYzlhZjk0ZjAzYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxMDgxNTZlLTY4MjktNGUyMC04NjM1LTAxMDM3NjdlODg4MiI6WyJyZWFkIl19LCJleHAiOjE3NDQ3NjM1NTAsIm5iZiI6MTc0NDc2Mjk1MH0._wyKIfeYB3Bb_xBWGd3yizoNVu9t3As-Rsa1IY1L8bg&client=88116006-2726-4e81-96ed-3c9af94f03ab&mode=fit","logoId":"d108156e-6829-4e20-8635-0103767e8882","isLogoAvailable":true,"helpCenterTitle":"Welcome to the RoboKind Help Center","sharedPortalName":"RoboKind Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the RoboKind Help Center","sharedPortalName":"RoboKind Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#006ee0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cd8b80e8-742d-46db-93d8-0de01adbae5c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODExNjAwNi0yNzI2LTRlODEtOTZlZC0zYzlhZjk0ZjAzYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkOGI4MGU4LTc0MmQtNDZkYi05M2Q4LTBkZTAxYWRiYWU1YyI6WyJyZWFkIl19LCJleHAiOjE3NDQ3NjM1NTAsIm5iZiI6MTc0NDc2Mjk1MH0.LYEUUralpIllXr7T7VKFnm8CwlHt17XsrFsNElmrU5A&client=88116006-2726-4e81-96ed-3c9af94f03ab&height=300&mode=fit","bannerMediaApiFileId":"cd8b80e8-742d-46db-93d8-0de01adbae5c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"cssd","projectId":12522,"serviceDeskId":5,"name":"RoboKind Support","description":"<p>Welcome to RoboKind's support page. Please browse these categories to find documents and troubleshooting information. If you do not find a solution, please use the contact us option for assistance.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"86","name":"Connectivity","descriptionHtml":"","callToAction":"Connectivity","introHtml":"<p>I'm having trouble with device connectivity.</p>","icon":11908,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11908","groups":[27,26],"key":""},{"id":"65","name":"Login & Password Assistance ","descriptionHtml":"<p>Please see <a href=\"https://robokind.atlassian.net/servicedesk/customer/kb/view/1185055141\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">these steps</a> for password assistance.</p>","callToAction":"Login & Password Assistance ","introHtml":"<p>Get login and password reset assistance for our websites and tablet applications.</p>","icon":11910,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11910","groups":[27],"key":""},{"id":"55","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11900,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11900","groups":[28,27],"key":""},{"id":"87","name":"Phonics Pilot Support","descriptionHtml":"","callToAction":"Phonics Pilot Support","introHtml":"<p>Support requests from the schools piloting the phonics resources</p>","icon":11916,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11916","groups":[28],"key":""},{"id":"85","name":"RoboKind Central Assistance","descriptionHtml":"","callToAction":"RoboKind Central Assistance","introHtml":"<p>Request Assistance with RoboKind Central</p>","icon":11921,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11921","groups":[27],"key":""},{"id":"82","name":"RoboKind Companion App Assistance","descriptionHtml":"","callToAction":"RoboKind Companion App Assistance","introHtml":"<p>Request Assistance with RoboKind Companion Application</p>","icon":12012,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12012","groups":[27],"key":""},{"id":"60","name":"Robot Issue","descriptionHtml":"","callToAction":"Robot Issue","introHtml":"<p>I have a question regarding the robot.</p>","icon":11906,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11906","groups":[26],"key":""},{"id":"59","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11932,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11932","groups":[28],"key":""},{"id":"68","name":"Unable to Update the Robot","descriptionHtml":"","callToAction":"Unable to Update the Robot","introHtml":"<p>Get assistance if you are unable to update the robot.</p>","icon":11902,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11902","groups":[26],"key":""},{"id":"75","name":"3.0 Migration Request","descriptionHtml":"","callToAction":"3.0 Migration Request","introHtml":"<p>For companies migrating to the newest 3.0 version of our Robots4Autism software.</p>","icon":11532,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"78","name":"Beta Features Feedback","descriptionHtml":"","callToAction":"Beta Features Feedback","introHtml":"<p>Beta Program Feedback for Robots4Autism 3.2</p>","icon":11932,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11932","groups":[],"key":""},{"id":"79","name":"Beta participation inquiry","descriptionHtml":"<p>If you are interested in participating in our Beta program for Robots4Autism, please contact us here.</p>","callToAction":"Beta participation inquiry","introHtml":"<p>Beta Program Feedback for Robots4Autism 3.2</p>","icon":11907,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11907","groups":[],"key":""},{"id":"77","name":"Beta Support Request","descriptionHtml":"<p>Please describe the issue you are experiencing.</p>","callToAction":"Beta Support Request","introHtml":"<p>Software/Hardware Issues related to Beta Release</p>","icon":11903,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11903","groups":[],"key":""},{"id":"56","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11926,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11926","groups":[],"key":""},{"id":"70","name":"General","descriptionHtml":"","callToAction":"General","introHtml":"<p>Quick Ticket</p>","icon":11532,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"53","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11917,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11917","groups":[],"key":""},{"id":"63","name":"Network Tests Failing","descriptionHtml":"<p>Get assistance when your network tests are failing.</p>","callToAction":"Network Tests Failing","introHtml":"<p>Get assistance when your network tests are failing.</p>","icon":11903,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11903","groups":[],"key":""},{"id":"67","name":"Poor Wi-Fi Signal","descriptionHtml":"","callToAction":"Poor Wi-Fi Signal","introHtml":"<p>Get assistance if the robot is a showing poor Wi-Fi signal.</p>","icon":11908,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11908","groups":[],"key":""},{"id":"54","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11925,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11925","groups":[],"key":""},{"id":"83","name":"Professional Development Self Service Request","descriptionHtml":"","callToAction":"Professional Development Self Service Request","introHtml":"<p>Enter your info here to request access to our professional development self service materials</p>","icon":12025,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12025","groups":[],"key":""},{"id":"66","name":"QR Code not Scanning","descriptionHtml":"","callToAction":"QR Code not Scanning","introHtml":"<p>Get assistance when your QR Code is not scanning.</p>","icon":11532,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"57","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11910,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11910","groups":[],"key":""},{"id":"80","name":"Robot Registration","descriptionHtml":"<p>Please list one or more robot serial numbers that are missing from your web portal at <a href=\"https://central.robokind.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://central.robokind.com</a>. <a href=\"https://robokind.atlassian.net/servicedesk/customer/portal/5/article/1307312969\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to find a robot serial number</a></p>","callToAction":"Robot Registration","introHtml":"<p>This form is for use when an robots4autism customer finds that a robot they are using is not listed in the Robots &amp; Avatars section on our web portal <a href=\"https://central.robokind.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://central.robokind.com</a>. We will update our records and notify the customer when the robot is listed and ready to be updated.</p>","icon":11938,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11938","groups":[],"key":""},{"id":"58","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11945,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11945","groups":[],"key":""},{"id":"62","name":"Videos Not Playing","descriptionHtml":"","callToAction":"Videos Not Playing","introHtml":"<p>Get assistance when you are experiencing issues with playing videos.</p>","icon":11913,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11913","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"RoboKind Software"},{"id":26,"name":"Robot Hardware"},{"id":28,"name":"Other"}],"orderMapping":{"21":[70],"19":[65],"28":[55,59,87],"27":[85,65,82,86,55],"22":[60,55,59],"26":[60,68,86],"18":[60,55],"24":[80,79,78,77],"17":[68,67,66,63,62],"23":[65,60,82,55,59]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b15e1afc-e6a5-3272-9f82-06aa44cdc1f5","appLinkName":"System Confluence","appLinkUrl":"https://robokind.atlassian.net/wiki","spaceKey":"CSSD","spaceName":"Customer Support Service Desk","spaceUrl":"https://robokind.atlassian.net/wiki/spaces/CSSD","isServer":false},"labels":[],"projectKey":"TECH","serviceDeskId":5,"kbLinkDomainURLs":["https://robokind.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TECH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODExNjAwNi0yNzI2LTRlODEtOTZlZC0zYzlhZjk0ZjAzYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjUyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3NjQxNTAsIm5iZiI6MTc0NDc2Mjk1MH0.LVyM5Mrt08FFPwH2X1YrZkAmcpUdWCU3aJyQ9PuXu8Q","targetCollection":"upload-project-12522","endpointUrl":"https://api.media.atlassian.com","clientId":"88116006-2726-4e81-96ed-3c9af94f03ab","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"fbd4cff3-9944-4245-98c7-5164f2b83fbc","name":"Getting Started","description":"Articles for first time setup of your R25 robot, companion application, RoboKind Central configuration","categoryUrl":"https://robokind.atlassian.net/servicedesk/customer/portal/5/topic/fbd4cff3-9944-4245-98c7-5164f2b83fbc","lastUpdated":"1641850832532","createdAt":"1589814882258"},{"id":"09781909-514a-4a2a-838f-ce967fc753ba","name":"RoboKind Central","description":"RoboKind Central is our website at central.robokind.com which allows for rostering and tracking student progress.","categoryUrl":"https://robokind.atlassian.net/servicedesk/customer/portal/5/topic/09781909-514a-4a2a-838f-ce967fc753ba","lastUpdated":"1641850860498","createdAt":"1589815183353"},{"id":"f29d8107-a08e-434f-9a73-71cd6c0a19ba","name":"R25 Robot","description":"Articles specific to using or troubleshooting a RoboKind R25 Robot","categoryUrl":"https://robokind.atlassian.net/servicedesk/customer/portal/5/topic/f29d8107-a08e-434f-9a73-71cd6c0a19ba","lastUpdated":"1641850884808","createdAt":"1589815270499"},{"id":"a1c35f11-8d32-4255-8827-351f99da31b5","name":"RoboKind Companion App","description":"Articles specific to the RoboKind Companion App which is used on iPad's or in a web browser to facilitate student lessons.","categoryUrl":"https://robokind.atlassian.net/servicedesk/customer/portal/5/topic/a1c35f11-8d32-4255-8827-351f99da31b5","lastUpdated":"1641850931688","createdAt":"1589815381187"}]}},"reqCreate":{"id":60,"projectId":12522,"form":{"name":"Robot Issue","descriptionHtml":"","callToAction":"Robot Issue","intro":"<p>I have a question regarding the robot.</p>","instructions":"","icon":11906,"iconUrl":"https://robokind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11906","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10931","fieldConfigId":"13546","label":"Robot ID","description":"Please provide the serial number of your robot found on the bottom of the robot's foot.","descriptionHtml":"<p>Please provide the serial number of your robot found on the bottom of the robot's foot.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10983","fieldConfigId":"13654","label":"Robot Issue Type","description":"What part of the robot are you having problems with?","descriptionHtml":"<p>What part of the robot are you having problems with?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10227","label":"Face or Skin","selected":false,"children":[]},{"value":"10228","label":"Eyes","selected":false,"children":[]},{"value":"10229","label":"Arms","selected":false,"children":[]},{"value":"10230","label":"Feet","selected":false,"children":[]},{"value":"10231","label":"Chest Display","selected":false,"children":[]},{"value":"10232","label":"Camera","selected":false,"children":[]},{"value":"10233","label":"Battery/Power","selected":false,"children":[]},{"value":"10234","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe the issue you are experiencing.","descriptionHtml":"<p>Please describe the issue you are experiencing.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If relevant, please attach any photographs or related files","descriptionHtml":"<p>If relevant, please attach any photographs or related files</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/60","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/60","calendarParams":{"firstDay":0,"date":"2025-04-15T19:22:30-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b15e1afc-e6a5-3272-9f82-06aa44cdc1f5","appLinkName":"System Confluence","appLinkUrl":"https://robokind.atlassian.net/wiki","spaceKey":"CSSD","spaceName":"Customer Support Service Desk","spaceUrl":"https://robokind.atlassian.net/wiki/spaces/CSSD","isServer":false},"labels":[],"projectKey":"TECH","serviceDeskId":5,"kbLinkDomainURLs":["https://robokind.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ODExNjAwNi0yNzI2LTRlODEtOTZlZC0zYzlhZjk0ZjAzYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjUyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3NjQxNTAsIm5iZiI6MTc0NDc2Mjk1MH0.LVyM5Mrt08FFPwH2X1YrZkAmcpUdWCU3aJyQ9PuXu8Q","targetCollection":"upload-project-12522","endpointUrl":"https://api.media.atlassian.com","clientId":"88116006-2726-4e81-96ed-3c9af94f03ab","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=robokind","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"dd5ba2b64c8b477790358d041e53bfb34c7c0ebc_lout","baseUrl":"https://robokind.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://robokind.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"88116006-2726-4e81-96ed-3c9af94f03ab","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"524b8988f9b74eb8a283947432b77d68","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}